Customer Service

Free International Shipping

We pay for shipping anywhere in the world where Canada Post offers service. Your wallpaper mural is shipped from Montreal, Quebec, Canada. Customs charges and handling fees may apply in some countries.

Canada

Delivery is by Canada Post. You will receive the tracking number by email as soon as your wall mural is shipped. To track the delivery of your mural, you can go to canadapost.ca. The Cash on Delivery option (COD) is available in Canada.

Delivery times for Canada:

Quebec and Ontario: 1 to 3 business days
Maritimes: 2 to 3 business days
Newfoundland and Nova Scotia: 4 to 5 business days
Manitoba and Saskatchewan: 3 to 4 business days
Alberta: 4 to 5 business days
British Columbia: 5 to 6 business days

United States

The delivery is done by “Priority Mail” and the delay is from 3 to 7 business days. You must pay by Visa / Mastercard or Pay Pal because the Cash on Delivery (COD) option is available in Canada only. Contact us if you want to pay by bank transfer.

Central America, South America, Europe, Asia, Australia and New Zealand

The delivery is done by Canada Post and the delay is 5 to 15 business days. You must pay by Visa / Mastercard or Pay Pal because the Cash on Delivery (COD) service is available in Canada only. Contact us if you want to pay by bank transfer. Customs charges and handling may apply in some countries.

Express Delivery

You can receive your wallpaper mural faster by paying extra for an express delivery service. If you wish a faster delivery than our standard delivery service, please contact us to know your options.

These delivery times are for our wall murals in inventory. For custom murals, please add 3 to 5 business days to the delivery times mentioned above.

Terms and Conditions

Return & Exchange Policy

At Muralunique.com, the emphasis is really on the quality of our products and services. For us, the satisfaction of our customers is our number one priority! If you are not completely satisfied with your mural (for whatever reason), you can return it to us within 30 days of receiving your mural. If you wish to be reimbursed, we will do so the same day of the receipt of your parcel at our office, according to the initial payment method. If you would like to return or exchange your mural, please contact us first.

*Custom murals are not redeemable or refundable.

**Returning a mural is at the expense of the customer.

***The mural must be in its original packaging and must not be cut, damaged or modified.

Exchange rate

Our prices are in Canadian dollars. Your credit card company will take care of the conversion, if necessary. For a price in your currency, please visit xe.com.

Terms and conditions

We pay for shipping anywhere in the world where Canada Post offers the service. Your mural will be delivered from Montreal, Quebec, Canada. Customs and handling fees may apply in some countries. If you wish a faster delivery service than our standard delivery service, please contact us.
You can pay by PayPal, Visa or MasterCard. Our site is verified and secure. You can consult our security certificate at the bottom of the page on our website. If you live in Canada, you can also pay “Cash on Delivery”. For payments by check / money order, your order will be delivered to you upon receipt of your payment.

We remind you that you can place an order on our website without having to be registering.
If you register yourself, your personal information will never be sold or used by any other person or company.
The only personal information that we keep is your name, address, phone number and email.
We do not have access to your credit card number because the processing of your payment is not done on our server. It is transferred to a bank specializing in highly secure online payments by SSL encryption.
If you subscribe to our newsletter, you can cancel the subscription at any time.

Reviews from Customers

"Thanks again. You offer beyond amazing customer service. And such a treat to deal with a Canadian company!!"

Cathy Stephenson

"Very very pleased with my mural. It was easy to order on-line and easy to put up. The instructional videos were very helpful and I had no difficulty at all installing my Bamboo Forest Mural. The hardest part was deciding which one of the many designs to choose from. Excellent website and I received the very well packaged mural very promptly in the mail. A pleasure dealing with Muralunique. I hope to be able to buy more murals. Thanks Muralunique! You guys are the best!!"

Pat G. Vancouver.

Just a quick note to let you know that I installed the mural last Thursday. It went up fairly easily. Really like it (most important, my wife loves it!). Thanks for all your support. The “customer experience” was exceptional

Best regards, Peter Osborn, Mount Pleasant, Ontario (Canada)

Good morning…I just wanted to say that I have worked with murals from many different companies that ship from various countries and your work is by far the best. The quality of the paper and the ease of installation is of the highest caliber and your photography is beautiful. I'm so glad to see that your company is still thriving! Sincerely

Victoria Hunking, Owner/Operator at YourStyleUnabridged, London, Ontario (Canada)

Hello Pierre.... I received my murals and was so excited.... I installed on the day and I am totally thrilled and in love with them... I just wanted to say thank you for my "winding road" and "rising sun"...extremely satisfied and loving the experience and dimension it adds to my home and being.... Thank you for your wonderful service and product.... With deep appreciation ....

Jana De Angelis... Perth Western, Australia

"I highly recommend MuralUnique! I love the product and the service is impeccable. I have used it in my own home and, as an interior decorator, I have used it in my clients' homes. Pierre and his staff are professional and helpful. The product is well-made and well-delivered. I give MuralUnique a gold star on all levels, without hesitation."

Sondra Abbott, Sondra Abbott Design: www.sondraabbottdesign.com

Just wanted you to know I was very satisfied with this order and product including the speed of shipping, packaging, and product right down to including the charcoal touch up. Thanks!

Michele Czekala, New York, USA

Hi, I ordered 'Breakaway' for my son's play room... and we just installed it. It looks amazing!!!!!! Thank you so much for the terrific product. It is worth every penny. My 4 year old absolutely loves it. Thanks.

Crystal Lachance, West St-Paul, Manitoba

Greetings from Sydney! Thank you so much for your prompt response, great service and wonderful product! We received our mural yesterday and after watching your very helpful You Tube clip, we had our mural up within hours! It is absolutely beautiful! Thanks and regards.

Sally Fitzgerald, Sydney, Australia