Skip to content

Customer Service

Free International Shipping

We pay for shipping anywhere in the world where Canada Post offers service. Your wallpaper mural is shipped from Montreal, Quebec, Canada. Customs charges and handling fees may apply in some countries.

Delivery is by Canada Post. You will receive the tracking number by email as soon as your wall mural is shipped. To track the delivery of your mural, you can go to canadapost.ca. The Cash on Delivery option (COD) is available in Canada.

Delivery times for Canada:

  • Quebec and Ontario: 1 to 3 business days
  • Maritimes: 2 to 3 business days
  • Newfoundland and Nova Scotia: 4 to 5 business days
  • Manitoba and Saskatchewan: 3 to 4 business days
  • Alberta: 4 to 5 business days
  • British Columbia: 5 to 6 business days

The delivery is done by “Priority Mail” and the delay is from 3 to 7 business days. You must pay by Visa / Mastercard or Pay Pal because the Cash on Delivery (COD) option is available in Canada only. Contact us if you want to pay by bank transfer.

The delivery is done by Canada Post and the delay is 5 to 15 business days. You must pay by Visa / Mastercard or Pay Pal because the Cash on Delivery (COD) service is available in Canada only. Contact us if you want to pay by bank transfer. Customs charges and handling may apply in some countries.

You can receive your wallpaper mural faster by paying extra for an express delivery service. If you wish a faster delivery than our standard delivery service, please contact us to know your options.

These delivery times  are for our wall murals in inventory. For custom murals, please add 3 to 5 business days to the delivery times mentioned above.

Terms and Conditions

At Muralunique.com, the emphasis is really on the quality of our products and services. For us, the satisfaction of our customers is our number one priority! If you are not completely satisfied with your mural (for whatever reason), you can return it to us within 30 days of receiving your mural. If you wish to be reimbursed, we will do so the same day of the receipt of your parcel at our office, according to the initial payment method. If you would like to return or exchange your mural, please contact us first.

*Custom murals are not redeemable or refundable.

**Returning a mural is at the expense of the customer.

***The mural must be in its original packaging and must not be cut, damaged or modified.

  • Our prices are in Canadian dollars. Your credit card company will take care of the conversion, if necessary. For a price in your currency, please visit xe.com.
  •  
  • We pay for shipping anywhere in the world where Canada Post offers the service. Your mural will be delivered from Montreal, Quebec, Canada. Customs and handling fees may apply in some countries. If you wish a faster delivery service than our standard delivery service, please contact us.
  • You can pay by PayPal, Visa or MasterCard. Our site is verified and secure. You can consult our security certificate at the bottom of the page on our website. If you live in Canada, you can also pay “Cash on Delivery”. For payments by check / money order, your order will be delivered to you upon receipt of your payment.
  •  
  • We remind you that you can place an order on our website without having to be registering.
  • If you register yourself, your personal information will never be sold or used by any other person or company.
  • The only personal information that we keep is your name, address, phone number and email.
  • We do not have access to your credit card number because the processing of your payment is not done on our server. It is transferred to a bank specializing in highly secure online payments by SSL encryption.
  • If you subscribe to our newsletter, you can cancel the subscription at any time.
  •  

Reviews from Customers

I have a gorgeous mural in my salon from your store. I love it so much. I installed it alone on a Sunday morning without trouble. Highly recommend. Also packaging for delivery was stellar. Thanks.
Lisa WoolgarMT Pearl, NL
I love your products. The details are so clear- they really make such a difference to a room when we put them up. I’ve made two purchases from your company which I put up in a basement rec room and in a yoga room – see pictures attached. Cheers, Elizabeth
Elizabeth LongScarboroughOntario
“Thanks again. You offer beyond amazing customer service. And such a treat to deal with a Canadian company!!”
Cathy Stephenson
“Very very pleased with my mural. It was easy to order on-line and easy to put up. The instructional videos were very helpful and I had no difficulty at all installing my Bamboo Forest Mural. The hardest part was deciding which one of the many designs to choose from. Excellent website and I received the very well packaged mural very promptly in the mail. A pleasure dealing with Muralunique. I hope to be able to buy more murals. Thanks Muralunique! You guys are the best!!”
Pat G.Vancouver
Just a quick note to let you know that I installed the mural last Thursday. It went up fairly easily. Really like it (most important, my wife loves it!). Thanks for all your support. The “customer experience” was exceptional. Best regards.
Peter OsbornMount Pleasant, Ontario (Canada)
Good morning…I just wanted to say that I have worked with murals from many different companies that ship from various countries and your work is by far the best. The quality of the paper and the ease of installation is of the highest caliber and your photography is beautiful. I’m so glad to see that your company is still thriving! Sincerely
Victoria Hunkingondon, Ontario (Canada)
Hello Pierre…. I received my murals and was so excited…. I installed on the day and I am totally thrilled and in love with them… I just wanted to say thank you for my “winding road” and “rising sun”…extremely satisfied and loving the experience and dimension it adds to my home and being…. Thank you for your wonderful service and product…. With deep appreciation ….
Jana De AngelisPerth Western, Australia
“I highly recommend MuralUnique! I love the product and the service is impeccable. I have used it in my own home and, as an interior decorator, I have used it in my clients’ homes. Pierre and his staff are professional and helpful. The product is well-made and well-delivered. I give MuralUnique a gold star on all levels, without hesitation.”
Sondra AbbottSondra Abbott Design
Just wanted you to know I was very satisfied with this order and product including the speed of shipping, packaging, and product right down to including the charcoal touch up. Thanks!
Michele CzekalaNew York, USA
Hi, I ordered ‘Breakaway’ for my son’s play room… and we just installed it. It looks amazing!!!!!! Thank you so much for the terrific product. It is worth every penny. My 4 year old absolutely loves it. Thanks.
Crystal LachanceWest St-Paul, Manitoba
Greetings from Sydney! Thank you so much for your prompt response, great service and wonderful product! We received our mural yesterday and after watching your very helpful You Tube clip, we had our mural up within hours! It is absolutely beautiful! Thanks and regards.
Sally FitzgeraldSydney, Australia
Previous
Next

Achievements and Customer Examples

View of Château Frontenac in Quebec City
Serge Faucher
Serge Faucher
Custom Wall Mural
Pia Gamberg
Pia Gamberg
City Landscape at Night
Jean-François Blais
Jean-François Blais
Golden Gate Bridge in San Francisco
Jean-François Blais
Jean-François Blais
Peonies in Black and White
Sonia Bégin
Sonia Bégin
Dahlia Flowers
Création Signé M
Création Signé M
The Earth from the Moon
Luce Garneau
Luce Garneau
Custom Wall Mural
Omnifab in Louiseville, project by Christiane Thibault, Interior Designer
Omnifab in Louiseville, project by Christiane Thibault, Interior Designer
Constellation of Mandalas
Anne-Marie Couture (AMC Design) for Mario Nadeau from St-Rédempteur
Anne-Marie Couture (AMC Design) for Mario Nadeau from St-Rédempteur
Dahlia Flowers in Black and White
Danielle Matte
Danielle Matte
Brooklyn Bridge at Night
Anne-Marie Couture (AMC Design) for Michel Labonté from St-Narcisse
Anne-Marie Couture (AMC Design) for Michel Labonté from St-Narcisse
Manhattan at Night with Window Frames
Anne-Marie Couture from St-Bernard
Anne-Marie Couture from St-Bernard
Sinfonia Della Foresta
John Mulvanny from Malahide, Dublin, Ireland
John Mulvanny from Malahide, Dublin, Ireland
Leonard on Board
Alice Baratchart and Bill Chatzopoulos
Alice Baratchart and Bill Chatzopoulos
Canadian Shield Swirl (Black and White)
Charlène Thomas, Trois-Rivières
Charlène Thomas, Trois-Rivières
Geometric and Floral Collage
Janice Friday
Janice Friday
Concrete Wall Art
Éric Généreux
Éric Généreux
Centenary Tree Trunk
Kimberley Bosveld (By Kim Interiors)
Kimberley Bosveld (By Kim Interiors)
Custom wallpaper for Abbey Sharp; a well-known dietitian, food blogger (and more) in Toronto.
www.abbeyskitchen.com
www.abbeyskitchen.com
Nature Goddess
Martine Miron
Martine Miron
Autumn Sun
Andrea Gossmann
Andrea Gossmann
Chicago Custom Mural
Lyne Rondeau
Lyne Rondeau
Custom Made Mural
Lyne Rondeau
Lyne Rondeau
Constellation of Mandalas
Jean-Guy Michaud
Jean-Guy Michaud
Not Just Another Brick on the Wall
Gabriela Sube, Avalos Design
Gabriela Sube, Avalos Design
Moraine Lake, Alberta
Melitona Gilchrist, British ColumbiaThe winner of our 09/15/2020 draw
Melitona Gilchrist, British Columbia
Custom Wall Mural
Abdel Rahmen, Alfa Homes Inc.
Abdel Rahmen, Alfa Homes Inc.
Exotic Tropical Foliage
Camille Tremblay, Interior Designer
Camille Tremblay, Interior Designer
Horizontal Barn Wall
Black Star Interiors
Black Star Interiors
Dahlia Flowers (Black and White)
Monique Dextras, Lévis
Monique Dextras, Lévis
View from Under a Palm Tree
Marie-Josée Plourde
Marie-Josée Plourde
Dahlia Flowers
Chic Extensions, Granby
Chic Extensions, Granby
Coniferous Trees in the Fog
Elisabeth Comeau, Sherbrooke
Elisabeth Comeau, Sherbrooke
Birch Tree Forest
Décoration et Cie
Décoration et Cie
Joffre Lakes, British Columbia
Kalee Ryan
Kalee Ryan
Exotic Tropical Foliage
Maison Enfant Soleil and Maisons Bonneville
Maison Enfant Soleil and Maisons Bonneville
Castle Stone
Jackie Glass Inc
Jackie Glass Inc
Concrete Wall Art
Kim Husereau
Kim Husereau
Sinfonia Della Foresta in sepia
Johanne Ouzilleau
Johanne Ouzilleau
Old Map 1746
Sleepy Panda Homes, Boston
Sleepy Panda Homes, Boston
Wheat Field
Club Piscine
Club Piscine
Wheat Field
Franca Bassanese, Rimouski
Franca Bassanese, Rimouski
Peeling Paint Brick Wall
Franca Bassanese, Rimouski
Franca Bassanese, Rimouski
Bouquet of Fabric Flowers
Caroline Boucher
Caroline Boucher
South African Forest
Rachel Leduc
Rachel Leduc
Concrete Wall (HD)
Tatiana McNeil, Toronto
Tatiana McNeil, Toronto
Bouquet of Roses and Peonies
Stéphanie Belisle
Stéphanie Belisle
Multicolored Wood Planks
Claudia Bellai
Claudia Bellai
Bouquet of Roses and Peonies
Marie-Daniel, Sherbrooke
Marie-Daniel, Sherbrooke
Tree
Rachele, Ontario
Rachele, Ontario
Previous
Next

Events and Publications

2020-2019

Our Partners / Collaborators

Choisissez votre langue / Choose your language
Français / French Français / French
Anglais / English Anglais / English