Thank you for visiting the Muralunique.com website and reading its privacy policy.
(hereinafter the policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being
processed in accordance with it, where applicable.
This privacy policy consists of the following elements:
- Objectives of the privacy policy,
- Entry into force,
- Methods for obtaining consent,
- Objectives of data collection,
- Purposes of data processing,
- Personal information collected,
- The treatment processes used,
- Terms of access and control of personal information,
- Sharing and reasons for sharing personal information with third parties,
- Use of cookies and similar technologies,
- Retention of Personal Information
1. Purposes of the Privacy Policy:
Respect for privacy and the protection of personal information are essential to us, which is why, through this policy, we intend to protect them in accordance with the laws in force.
In order to ensure this protection, Muralunique.com undertakes to only collect, process, and share information allowing the identification of an individual when the latter has consented, unless this is permitted or required by law, in which case your consent will not be necessary.
The policy aims to inform users of the reasons and how Muralunique.com, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in clear language in order to ensure informed consent from users. For the purposes of this policy, “personal information” means any information about an identifiable or identifiable individual. Where possible, we will anonymize, pseudonymize, and/or aggregate these so that they no longer identify an individual.
2. Entry into force
This policy applies as of September 1, 2023.
This policy replaces the privacy policy dated June 19, 2012.
3. Methods for obtaining consent
We are committed to obtaining consent before collecting an individual’s personal information. Consent may be express or implied and may be provided directly by the individual or their authorized representative.
We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implied consent can be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain a response to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected, and the reasonable expectations of an individual in a similar situation.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible, particularly in the context of a request from the state, to obtain the consent of the person to collect, use, or communicate their personal information. We undertake to never communicate this type of information other than in accordance with this policy, unless the law requires or permits us to do so.
4. Objectives of data collection
The information collected is in accordance with the purposes and objectives set out in this confidentiality policy.
Here are some of the reasons we collect your personal information:
- To provide products and services: we will collect and process the data and information
necessary to fulfill our mission and our contractual obligations. - To ensure and improve these products and services: The data collected during your
interactions with our services may be used for the purpose of analyzing and improving the
operation of our products and services. - To develop new products and services as well as for AI: The data collected can be used in
a research and development framework to offer new products and services to our users,
including through advertisements and marketing messages. In addition, the data collected and
aggregated may be processed by algorithms using artificial intelligence. - To offer personalized products and services: The collection and analysis of data generated
by your interactions with our services allow us to develop and create products and services
that are relevant to always best meet your expectations, particularly in order to plan adaptation
measures for clients requiring it. - – To evaluate the performance of products and services: Data is collected in order to have
information on the advantages and disadvantages of our products and services in order
to evaluate them and resolve them if necessary, in particular through surveys. This allows us to
ensure the quality of our products and services. - To protect the privacy of our users: The data collected allows us to verify the identity and
protect the privacy of people who communicate with us by telephone, electronically, or
otherwise. - To satisfy legal obligations: The data is collected to meet obligations arising from laws,
regulations or international treaties.
5. Personal information collected
Muralunique.com may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and Muralunique.com take place. This is why we must first inform you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:
Name and contact details. First and last name, email address, postal address, telephone number and other similar data used to communicate with you.
Identity proofs. Passwords, password hints, and other similar security information used to identify you and access your account.
Demographic data. Data about you, such as your age, gender, country, and language of communication.
Payment data. Data necessary to process your payments, such as the payment instrument
number (e.g., your credit card number) and the associated security code.
Interactions. Data relating to your use of the websites, platforms, and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.
Other examples of interaction data we collect include:
- Data on sites visited and usage. For example:
- Payment and account history. Data about the items you purchase and the activities
associated with your account. - Troubleshooting and helping data. Data you provide when you contact
Muralunique.com for support, including the products you use and other information that
helps us resolve your problem.
- Payment and account history. Data about the items you purchase and the activities
- Searches and orders. Search queries and commands you use when using our website.
- Text and input data. Text and input data, as well as any related information.
- Location data. Data, which may or may not be precise, about the location of your device. For
example, location data may be collected from a device’s IP address or account profile data that is less specific about your location, such as the name of a person. city or postal code. - Other data. Other data provided when you use our website, including data from Google
Analytics.
6. The purposes of data processing:
To provide our products and services. We use the data for our products and services, as well as providing you with rich, interactive experiences.
Improvement of products and/or services. We use data to improve our products.
Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize to better understand the needs of our customers.
Customer Support. We use the data to diagnose and resolve problems with products and/or services, restore access to your personal account, and provide other support and assistance services.
Contribute to securing and resolving problems. We use data to help resolve problems with our products and services. This includes using data to ensure the security of services offered to
our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security. We use data to protect the security of our products and our customers. Our security features can prevent malware from operating and notify users when malware is detected on their device.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to our newsletter, respond to surveys, and choose whether or not to receive promotional communications from Muralunique.com via email, SMS, postal mail, and telephone. For more information on managing your contact information, email subscriptions and promotional communications, see how you access and control your personal information section of this policy.
Relevant offers. Muralunique.com uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways.
Advertisement. Muralunique.com uses data collected through its interactions with you, some of which our products and on third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.
Legal compliance. We process data to comply with the law. We also process contact details and identifiers to help customers exercise their data protection rights.
7. The treatment processes used:
Muralunique.com attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected, as described in this policy. or in a specific notice to this effect. However, absolute backup of the latter is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore, ultimately at the user’s own risk.
8. Terms of access and control of personal information:
Muralunique.com ensures that all personal information in its possession is accurate and complete as much as possible for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is
inaccurate, or if you would like access to your personal information, you can make a request using the contact information provided at the end of this policy.
To the best of our ability, we will provide you with timely access to your personal information.
However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of personal information of another person, and that person refuses to consent to the disclosure thereof, or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.
9. Sharing and reasons for sharing personal information with third parties:
We do not share your personal information with companies, organizations, or individuals
outside of Muralunique.com, except to our authorized suppliers and partners who need to have
access to the information for the purposes listed in this policy and within its limits, as well as in
the following cases:
- With your consent.
- For storage on cloud servers, in which case personal information could pass through a third party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
- For legal reasons, we transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.
Muralunique.com undertakes not to sell or rent your personal information to a third party.
10. Cookies and Similar Technologies:
Muralunique.com may use cookies, Internet beacons, invisible pixels, log files, or other technologies to collect certain personal information relating to visitors to our websites, as well as
the recipients of our newsletters, invitations, and other communications. Cookies are pieces of
information transmitted by the server to the browser during a visit to the website and which allows the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of the visit, and any other statistics.
The cookies used are used in particular to find search history as well as baskets linked to the session, to facilitate the user’s online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.
Please note that our website may contain links or referrals to third-party sites. This policy ceases to apply when you leave our website, and Muralunique.com is not responsible for the collection or processing of personal information by these third parties or via these external sources.
11. Retention of personal information:
Muralunique.com keeps the data collected for different periods of time, depending on their nature and their usefulness in offering our products and services. During the retention period, Muralunique.com takes physical and technical measures to ensure the security of data containing personal information.
The principal locations where personal information is stored are the cities in which Muralunique.com has offices or facilities in the cities in which Can Space Solutions has servers containing the data collected by Muralunique.com.
Personal information may be stored outside the country in which you live if a third party provider or other entity to whom we disclose personal information in accordance with this policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and the government and law enforcement authorities of those countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.
Other information:
Changes to these rules: We make changes to this privacy policy from time to time. Any reduction in your rights under this privacy policy cannot be applied without your explicit consent. We always indicate the date the last changes were made and allow you to access archived versions for viewing. If the changes are material, we will post a prominent notice on our website (including, for certain services, by email notification).
Person in charge of compliance: Marianne Cousineau
If you have any questions, comments, or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
Marianne Cousineau
Muralunique.com
6433 Chemin St-François
Saint-Laurent (Montreal)
H4S 1B6
514-339-9479
marianne@muralunique.com